1 hour ticket response
Prompt support is our primary responsibility and this is the reason why we’ve got a team of proficient client support engineers who will be happy to provide a quick response to any question that you may possibly have. Simply open your helpdesk ticket from the Site Control Panel and we’ll get back to you within 1 hour in the worst case scenario. Actually, we strive hard and aim for a 20–minute trouble ticket response time.
An Exceptional Customer Care Service
Our customer care staff members have substantial experience in the Linux shared web hosting market and are capable enough to find a fast answer to your problem. If, however, the issue at hand is not within the competence of a support technician, the client support ticket will be forwarded to a programmer or admin for further assistance.
An Easy–to–Browse Help Center Section
To help you find a quick tip on how you can use a specific service, we have included a really user–friendly Help Center section in the Site Control Panel. You can search through an extensive collection of web hosting account administration articles and website management articles, consult our F.A.Q. database or check out our how–to video tutorials.