A One–Hour Support Ticket Response Guarantee
We offer a sixty–minute response time guarantee for every trouble ticket or email that you send to our customer care team. We will speedily reply to all the common queries and forward right away the issue to our server admins if additional assistance is required. If you take advantage of the Administration Services package, we’ll execute any of the included server administration services at a time that has been agreed upon in advance.
A Top–Notch Client Support Service
We will be available to you 24x7 to answer any enquiries that you may have related to our Site Control Panel or any of the apps that we have installed for you on the dedicated web hosting server. If you also need help with server administration procedures, you can have a glance at our Administration Services package, which includes backup disk space, weekly OS updates, server monitoring and restarting procedures, as well as software installation and troubleshooting procedures
An Easy–to–Navigate Help Area
Every Linux dedicated hosting server comes with our free–of–cost Site Control Panel, which boasts an exhaustive knowledge base and a selection of instructional video tutorials. Whenever you require assistance while working with the Site Control Panel, just push the Videos or Help buttons located in the upper right corner.