Being able to contact your shared web hosting company when you have any questions or encounter any problems is quite important and how fast they will answer back and take action is usually crucial, particularly if your web site is business-oriented, as longer downtime often means losing potential customers. The support solutions are also one way to distinguish genuine suppliers from resellers. The second usually answer just to email messages or support tickets and you may need to wait for a whole day or even more to receive an answer. When your issue involves a couple of responses, you could end up losing a few days in order to get a simple problem solved. When you use a genuine and trustworthy website hosting provider, you will be able to connect with the support at any time and receive a prompt response no matter what the issue or your question is - pre-sales, customer or technical one.
24/7 Customer Support in Shared Web Hosting
We supply 24/7 billing, customer and technical support for all of our Linux shared web hosting. Even if you are not our client yet and you have some questions, we will give you a hand promptly and supply you with the needed info, in order to give you the choice to make the very best decision when you obtain your new web hosting account. We are available any time, including weekends and holidays, and we provide various means of communication to contact us - live chat, phone, e-mail messages and support tickets. For your benefit, we now have multiple phone numbers worldwide, thus you'll be able to call the one which is closer to you. The maximum response time for the emails and your tickets is one hour. The standard response time is around 15-20 min, which means that you can forget about waiting for days and nights to get support for some task or issue, whatever its difficulty.