In case you've ever had a shared web hosting account in the past or you have dealt with any other type of online service, you are probably aware from your own experience that for many things it's better to talk to a live person on the phone than to exchange support tickets or email messages. If you'd like to learn more about a service before you decide to purchase it or when something small should be done, for instance, it will be far easier and faster to get it done in real time. When you're given the option to talk with representatives over the phone, it is very likely that you are working with an actual website hosting supplier, not just a reseller. The type of support that you'll get on the phone may differ between different companies - from standard matters to expert technical support. Typically most of the suppliers will offer you pre-sales assistance and first level phone support, while more complicated technical issues are managed through e-mail and / or tickets.
Phone Support in Shared Web Hosting
Our shared web hosting plans come with phone support 14 hrs a day even on official holidays, so if you don't have an account yet, you're able to call us and learn more about our solutions or whether we meet the system requirements for your web sites. For your convenience, we have local phone lines in the U.S.A., Great Britain and Australia, so that you will be able to contact the phone number that is nearer to you. In case you are a current customer, we will assist you in a timely manner with all the general and billing issues as well as with multiple tech issues to save you time and efforts - we acknowledge the fact that in some cases it's quicker to talk to a live person and get things done instantly. Of course, some situations simply cannot be resolved over the phone, so in such a case you're able to take advantage of our ticketing system.