Should you ever face a problem with your site and be incapable of dealing with it, ask the respective web hosting company’s customer service staff to assist you to get the website back online. A speedy resolution would be best, but many companies answer within 24 hours and even more, particularly if you are dealing with a reseller. Even if your problem can be sorted out without much effort, your website may not function satisfactorily or may not be accessible at all for a longer interval, so you may lose potential customers as it’s highly unlikely that anybody will enthusiastically go back to an out-of-order site. Hence, you have to make certain not only that you can touch base with your hosting company, but also that they can reply and help you in a well-timed fashion. If an application update doesn’t go as planned or if you delete something by accident, for example, the website should be restored quickly in order to prevent lengthened downtime.
One-Hour Response Guarantee in Shared Web Hosting
Our guaranteed maximum response time for any helpdesk ticket that you open or any e-mail that you write is just one hour, even if you contact us on weekends and national holidays. Irrespective of the essence of your query or issue, we will help you out momentarily and will provide you with the necessary information to rectify any problem with your sites. The actual reaction time usually does not surpass 15 to 20 minutes, which goes to say that you can forget about waiting for hours and hours to get an issue sorted out or even worse – waiting all day only to receive a reply that more info is needed whilst nothing’s sorted out. We will offer you assistance without any delay merely because we understand exactly how expensive time can be in the dynamic electronic world. The 1-hour response guarantee applies to any technical or billing inquiry that you might have with regards to our Linux shared web hosting.