There are different ways in which you can contact the hosting company whose services you are using, but the one that you will always find irrespective of which company you select is a support ticket system. It is the easiest means of correspondence for several reasons. In case no customer service team representative is available at the moment and they are all occupied, a telephone call may not be answered, but a ticket will always be received. In addition, you can copy and paste extensive pieces of information without the need to worry about printing errors, and if a particular problem needs more time to be fixed or a number of responses need to be exchanged, all the info will be in the exact same location, so either party can always see the comments provided by the other one. The negative aspect of using tickets to get in touch with your web hosting company is that they’re usually separate from the hosting platform, so if you have to provide information or to follow instructions, you’ll have to use at least 2 separate admin consoles and this number may grow in case you would like to manage multiple domains. Besides, many web hosting providers reply to tickets after several hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while waiting for a response.